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Our terms of service depend on the destination you are travelling to.
Proof of travel insurance is mandatory before starting the trek. Standard policies often only cover medical evacuation to 4000m so make sure the policy you get covers trekking as an activity up to 6000m. Some policies require that you pay for evacuation in Nepal up front and will reimburse you when you get home and submit the documents. Evacuation can cost up to $5000 so make sure that your policy will actually pay for any expenses while you are travelling. You only need to be covered on the policy for the days you will actually be trekking. AdventureHero strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company. If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.
It does not happen often but if you are evacuated and want to make an insurance claim its mandatory to get a hospital report in Nepal as soon you get off the mountain. Often, trekkers with altitude sickness feel better once they get to a lower elevation, but it's important to get the proper medical documentation for claims. The hospital will charge you a fee of $150 for the medical report required by your insurance. You are responsible for any evacuation or medical bills that are incurred in Nepal. Most insurance companies will cover these costs for you before you leave the country, but some will want you to pay all costs out of pocket and then reimburse you. We suggest that you check your insurance policy and ensure that they will cover all costs upfront in the event of an evacuation.
Some insurance policies will cover trip interruptions. This type of policy is useful in the event your Lukla flight is cancelled and you end up having to book a helicopter or even have to rebook your international flight. Our team will help you in obtaining any documentation requested by your insurance company.
Some options for insurance include: WorldNomads, Bigcattravelinsurance.com, Allianz.com/en, ComparetheMarket, Squaremouth.com and Travelguard.com
Adventurehero strongly encourages you to call your insurance company and check specifics before you arrive in Nepal. We don't endorse any particular insurance company.
Note: If you are a US customer and using WorldNomads they are now requiring guests to pay evacuation costs out-of pocket in Nepal.
Note: If you are climbing one of the trekking peaks your policy will also need to cover "climbing" as an activity.
Weather conditions in the Himalayas can change rapidly and aviation schedules are not as reliable as you might expect. The flight between Kathmandu and Lukla where the Everest Base Camp trek starts is frequently delayed and maybe cancelled for the day or several days in succession. Lukla Flights may depart and return to Ramechhap instead of Kathmandu due to ongoing upgrades at Kathmandu Airport. Ramechhap airport is a 4 hour drive from Kathmandu. We will provide transport to and from the airport if this is required at no extra cost. In the event your flight is cancelled we will either rebook your flight for the following day or attempt to get you on a chartered helicopter. Guests are responsible for the extra costs of helicopter flights which might be $400 or more. If you end up taking a helicopter instead of your flight we will refund you $150 for the flight fare ($110 for Indian Nationals). Please collect the flight refund from the office in Kathmandu.
Here are some important points to keep in mind.
As flights to Lukla can at times be delayed for several days during periods of bad weather we suggest you add a couple of extra days at the end of your trek in case of any delays. Extra days should always be scheduled at the end of the trip and not the start. Here are the suggested numbers of extra days based on the trekking season. The suggested number of days is just a guideline and should be generally sufficient.
Trek Start Dates from: Sept 10th to May 10th - 2 Extra Days
Trek Start Dates from: May 10th to June 1st and Sept 1st to Sept 10th - 3 Extra Days
Trek Start Dates from: June 1st to June 15th and from Aug 10th to Aug 30th - 4 Extra Days
Let us know on your departure date and we can arrange extra hotel nights in Kathmandu for $40 per/night. You can pay this to the hotel directly.
Our trekking packages are all inclusive but we suggest that you budget between $300 and $400 for extra expenditures on your trek including tips. We also suggest you plan on having extra funds available in cash or on a credit card in case you need to book a helicopter in the event your flight is cancelled.
We include two night hotel nights in Kathmandu with most of our trekking packages (please review the specific inclusions related to your trek). We normally use the Hotel Address which is centrally located in Thamel, the tourist district of Kathmandu. If the Address is not available on a given night we will book you at a different hotel of similar quality such as the Hotel Jampa.
If you book extra hotel nights directly through Adventurehero we charge the following room rates:
The rates we offer are fixed and might be higher or lower than what you can book online. You will need to inform us before you arrive if you will require any extra nights and we will update your invoice as needed. We will not charge you for unused hotel nights in the event of scheduling changes as long as you have coordinated the booking through Adventurehero. Please note that if you book on your own you are responsible for coordinating any changes to your reservation with the hotel.
We do book all rooms in advance but flight cancellation and scheduling changes related to your group or other groups require some flexibility. If a room is not available for you at the Hotel Address after the trek we will arrange your accommodation at a hotel of similar quality in Thamel and arrange for the transfer of your luggage at no additional cost. You will need to be patient and give us a few hours to transfer your luggage once you arrive in Kathmandu.
You are always welcome to book extra hotel nights on your own. We always use the Address Hotel as our first choice and you can book extra nights online for either before or after the trek using the following link on booking.com (Hotel Address).
Our itineraries are designed to allow for adequate acclimatization time although everyone reacts to altitude differently. The best means to acclimatize is to decrease your rate of ascent and spend more time on the mountain.
If you become ill on the trek or have serious symptoms of altitude sickness but want to continue up the mountain please contact us by phone/email or ask your guide to contact our office in Kathmandu to make arrangements. Note, that it often takes several days to meet-up with another group or match you with a new guide so please plan on having at least 3 extra days in Nepal or the ability to change your international flights. Our policies in the Everest Region are as follows:
If you are trekking in the Annapurna or Langtang regions please have your guide contact our office in Kathmandu and we will do our best to make arrangements. Similar conditions and extra charges apply for these treks.
All of our guides have practical experience in dealing with the symptoms of AMS and are Wilderness First Aid Certified. They also carry pulse oximeters to measure your blood oxygen level. Please respect the decision of your guide if he deems it unsafe for you to continue trekking.
Trekking in Nepal is strenuous and challenging. We suggest that everyone joining our treks be comfortably hike all day. Treks consist of 6 to 9 hours of daily walking. We do encourage everyone to take a slow pace. Our larger groups will have multiple assistant guides so if some trekkers want a different pace they can trek ahead of the group and the lead guide will generally stay with the slowest members in the group.
We generally don't charge solo travelers any extra fees. Solo travelers can expect their own hotel room in Kathmandu but will need to share a room with other group members during the trek. If availability allows we will arrange private rooms on the trek as well upon request. Solo travelers who are not joining one of our group treks will be charged an extra $20 a day for a porter. We will inform you of the extra fee before your arrival in Nepal.
You can be assured that when you place a deposit it's secured for your future trip. If your travel plans change simply let us know and we can change your dates or if you prefer even apply your deposit to a different destination that we serve such as Patagonia or Tanzania. Your deposit will never expire and can be applied towards any of our adventures.
We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. All booking deposits are 100% refundable for 30 days from the time of booking. No refunds on deposits will be given after 30 days. We book all hotels and tours in advance so are unable to give refunds. Our general advice is that if you need to change plans please alert us as quickly as possible.
We will allow you to reschedule your trek multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new trekking date.
It is possible that a trek may be cancelled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens we will work with you to reschedule the trek date at no extra cost. Our normal refund policy on deposits still applies in this situation. If you have any concerns we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation.
Note: Only the deposit portion of payments is nonrefundable. Any additional payments may be refundable depending on the specific package.
It is sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek early for health or personal reasons. If this is the case please understand that we do not offer any refunds for unused days on the trek. Our costs are the same as we have an obligation to pay our guides and porters for the time they have committed.
We require a deposit on all treks before you arrive and the remaining balance should be paid in a major currency at the Adventurehero office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments for the deposit are subjected to a 3.5% processing fee. Any additional payments beyond the deposit are subject to the 13% fee unless paid in cash in Nepal.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for AdventureHero. All treks and services are run and operated solely by AdventureHero a local Nepal based company with Reg. No: 113079/69/070. Travel Payment Solutions LLC and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of AdventureHero or other employees or agents.
Deposits can be made via our online payment gateway or directly to our Indian account (please request details). The remaining balance should be paid in Indian Rupees or another major currency at the AdventureHero office in Kathmandu at the time of your arrival. If you pay with a credit/debit card in Nepal we will charge an additional fee of 13% to cover local taxes and transaction fees.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3.5% processing fee. Your bank may charge an additional processing fee of 3 to 5% on top of this amount. The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for AdventureHero. All treks and services are run and operated solely by AdventureHero a local Nepal based company with Reg. No: 113079/69/070.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
The following are applicable visa fees upon entering Nepal. These are best paid in cash in a major currency (the visa desk maybe able to accept a credit card but don't count on it). Your passport must contain a blank page and needs to have at least 6 months validity on the date you are entering Nepal. Check this as soon as you book your trek. It's no fun to figure this out at the last minute.
If you have more questions don't hesitate to ask us or you can reference the official publication from the Nepal Visa Office.
We reserve the right to refuse service either in Kathmandu or on the trek. Fighting, heavy drinking, verbal abuse of others in the group or of our guides or staff is unacceptable and is grounds for us to end our services at any time. Please be respectful to our staff and to other trekkers in the groups.
When you make a deposit you accept our terms of service. We reserve the right to make changes to our terms of service as needed. If you have any questions about any of our policies please do not hesitate to ask.
All payments made by debit/credit cards are subjected to a 3.5% surcharge to cover online bank transaction fees. All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.
All outstanding balances must be paid 105 days before the start of each trip, failure to pay may result in additional penalties.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for Patagonia Hero Travel SPA. All treks and services are run and operated solely by Patagonia Hero Travel SPA, a local Chilean based company with RUT: 777654543. Travel Payment Solutions LLC and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Patagonia Hero Travel SPA or other employees or agents.
Chile is very friendly to tourists and most nationalities can enter for up to 90 days cost-free, a tourist visa being granted upon arrival. Citizens of Mexico and Australia are required to pay reciprocity fees of $23 and $117 respectively upon arrival. Citizens of China need to apply for a no-cost tourist visa, unless an entry visa to Canada or U.S. with a validity of six months is held. If you are in any doubt about whether you need to apply for visa contact your country's Chilean embassy or ask us and we'll do all that we can to help. Note that you must have a blank page on your passport.
Hotel charges in Chile are not subject to VAT charges(19%), when paid in US dollars by non-Chileans present in Chile on a tourist visa. All tourists are given PDI (Chilean Immigration Police) documentation upon entry to Chile, which can be used as proof of tourist status. We recommend keeping this safe as it is a small, but valuable document.
* Chilean and non-Chilean hotel guests possessing Chilean residency will be subject to VAT charges, charged at 19% in the national currency.
For the safety and comfort of our guests, all visitors over the age of 70 must be accompanied by a professional guide and are required to join a private trip rather than one of our fixed departures when trekking in Torres del Paine National Park. This policy ensures personalized support and assistance on the trail, especially given the park's demanding and unpredictable terrain, helping to create a safer and more enjoyable experience for all.
It is strongly recommended that you have adequate travel insurance for your holiday. Travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects.
You can be assured that when you place a deposit it's secured for your future trip. If your travel plans change simply let us know and we can change your dates or if you prefer even apply your deposit to a different destination that we serve such as Nepal or Tanzania. Your deposit will never expire and can be applied towards any of our adventures. We book all accommodations in advance so please review the following conditions on changing dates:
We understand that travel plans can change, and we strive to accommodate our guests' needs while ensuring fairness and clarity. Below is our policy regarding cancellations and rescheduling for bookings in Torres del Paine National Park, encompassing campsites, refugios, and hotels.
Cancellation Policy(Deposit: $750 per guest):
Please note that all accommodations, campsites, transportation, and guide services are secured well in advance. As such, we are unable to offer refunds for cancellations made within 69 days of your trip start date.
For Hotel Las Torres, a deposit of $1000 per person is required upfront to secure the booking. The outstanding balance will be due 90 days before your arrival. Please note that deposits for Hotel Las Torres are non-refundable.
For Hotel Rio Serrano SPA, a deposit of $1000 per person is required upfront to secure the booking. The outstanding balance will be due 90 days before your arrival. Please note that deposits for Hotel Rio Serrano Spa are non-refundable.
Rescheduling Policy for Torres del Paine National Park BookingsWe understand that travel plans can change, and we strive to offer flexibility to our guests. Please review our rescheduling policy below:
Advance Notice (105+ Days Before Trip Start):
Short Notice (Within 104 Days of Trip Start):
Additional Considerations:
In the event of unforeseen circumstances beyond our control, such as natural disasters, civil unrest, epidemics, airport closures, or travel advisories, we will work with you to reschedule your trek date at no extra cost. Our standard refund policy on deposits still applies in these situations. We strongly recommend purchasing comprehensive travel insurance that covers trip interruptions and cancellations due to such events.
Bookings for Antarctica Air CruisesThe following payment, cancellation and refund policy will apply in the case of individual bookings; in the case of charters (booking of the entire tour and vessel) or group bookings specific payment, cancellation, in addition, refund terms can be negotiated and agreed upon by separate contract. In the case of cancellation of a booking, which must be done in writing by the passenger, the following terms will apply:
While historically a majority of flights has operated on the scheduled day, in some instances weather conditions have required that adjustments to the departure time of Antarctic flights be made to avoid protracted delays. In the unlikely event that the flight to Antarctica cannot take place on the scheduled day due to unfavorable weather conditions, we will apply a Contingency Plan. Additionally, the Contingency Plan offers you financial protection by providing a refund should weather conditions prevent us from reaching Antarctica.
Our normal refund policy does not apply in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. In these cases, deposits are non-refundable. Its best to check your travel insurance and make sure that it covers trip interruption and cancellations.
In the event that we cancel a trip we will work with you to reschedule the trip at no extra cost. If you decide to cancel a tour that we are still running due to one of the above events we will work with you to reschedule the dates (subject to availability) at no extra cost as long as you notify us at least 31 days in advance.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
You can be assured that when you place a deposit it's secured for your future trip. Your deposit will never expire and can be applied towards any of our adventures. If your travel plans change simply let us know and we can change your dates or if you prefer even apply your deposit to a different destination that we serve such as Patagonia or Nepal.
We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. All booking deposits are 100% refundable for 30 days from the time of booking (except in cases where your arrival is within 60 days). No refunds on deposits will be given after 30 days. We book all hotels and tours in advance so are unable to give refunds. Our general advice is that if you need to change plans please alert us as quickly as possible.
We will allow you to reschedule your trip multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new data.
It is possible that a trip or tour may be cancelled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens we will work with you to reschedule your trip date at no extra cost. Our normal cancellation and refund policy on deposits still applies in this situation. If you have any concerns we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation.
Note: The deposit portion of payments is nonrefundable. Additional payments may or may not be refundable depending on the specific package.
For air tickets must be paid in full before they are issued. Any changes to tickets once issued will be subject to the policy of the airline and guests are responsible for any additional fees that may arise from flight changes or cancellations. Issued air tickets are non-refundable and non endorsable.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.
Guests occasionally are unable to complete a trip or opt not to use services that are available on a tour. No refunds will be made for any unused service such as hotel or cruise accommodation, service or transportation.
All packages booked 3 months before arrival must be paid in full at the time of booking. A 50% deposit can be made if a tour starts in more than 3 months. All bookings must be paid in full 75 days before arrival.
All cruises booked less than 90 days before arrival must be paid in full at the time of booking. The total balance for any cruise must be paid 90 days in advance of arrival.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking support services for AdventureHero and is not involved in operations in Ecuador. All packages are run and operated either by Adventure Journeys (land based) or GoGalapagos (cruises) both of which are local Ecuadorian companies. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Adventure Journeys or GoGalapagos or any of their employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.
It is the responsibility of every guest to check entry requirements although most visitors can travel to Ecuador without a visa. You do need to have the following for entry:
You can check current requirements here: Embassy of Ecuador
Travel insurance is required for those taking a Galapagos cruise and is strongly recommended for all other tours. Your travel insurance should covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or WorldNomads.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
We understand things happen and plans change. In general, try to alert us as quickly as possible to any changes in your schedule or plans. The following cancellation policies apply.
Please note: Inca Trail Permits are Non-refundable, non-transferable and the dates can't be changed.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.
Guests occasionally are unable to complete a trip or opt not to use services that are available on a tour. No refunds will be made for any unused service such as hotel or cruise accommodation, service or transportation.
An initial deposit of 40% of the trip price is required and the entire balance should be cleared 100 days before your arrival. If you are booking with less than 90 days before the trip the entire payment is required up front.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking support services for AdventureHero and is not involved in operations in Ecuador. All packages are run and operated by Valencia Travel Cusco a local Peruvian company. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Valencia Travel Cusco or any of its employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.
It is the responsibility of every guest to check entry requirements although most visitors can travel to Peru without a visa. You do need to have the following for entry:
A passport with a remaining validity of at least 6 months beyond their travel dates.
You can check current requirements here: Embassy of Peru
Travel insurance is strongly recommended for all other tours. Your travel insurance should covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or WorldNomads.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
If you need to reschedule or cancel please notify us as soon as possible. We require a deposit of $400 at the time of booking. The final balance of your rafting trip is due 90 days prior to the start date. Deposits are nonrefundable. Once the final payment is made it is not refundable. You may reschedule up to 90 days before your trip date for another trip in the same season (a $50 service charge applies in the case of rescheduling).
It is strongly recommended that you have adequate travel insurance for your holiday. Travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. Note: We are unable to make any exceptions for any reason to our cancellation policy, "we strongly advise" all of our passengers to obtain some type of trip cancellation insurance.
Due to limited availability, the National Park Service restricts recreational boating opportunities on the Colorado River within Grand Canyon National Park to one trip per year per individual. Because of this regulation, Adventurehero cannot accept a reservation from any individual who has or will participate in any other full or partial canyon commercial or non-commercial river trip within the same calendar year. Grand Canyon National Park's one-trip-per-year rule is strictly enforced.
We require a deposit on all rafting trips and the remaining balance should be paid 90 days before your trip date. We will not automatically charge your card but we will send you a reminder.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments for the deposit are subjected to a 3.5% processing fee.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for AdventureHero. All rafting trips services are run and operated solely by Wilderness River Adventures. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Wilderness River Adventures or other employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
When you make a deposit you accept our terms of service. We reserve the right to make changes to our terms of service as needed. If you have any questions about any of our policies please do not hesitate to ask.
We will provide you with your visa to Bhutan and the cost is included in all of our packages. Please send us a scan or legible photo of your passport after booking. We will email you the visa clearance letter once it is processed so you can print it and bring it to Bhutan. Please double-check that your passport will have at least 6 months validity upon entering Bhutan. More details on the Visa Process can be found here (click here).
It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance, travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses, air ambulance, personal accident, delay loss or damage to your personal effects.
We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks' advance notice. All booking deposits are 100% refundable for 30 days after booking (except in the case that your trip is within 30 days, in which case no refund can be provided).
No refunds on deposits will be given after 30 days. We book all hotels and tours in advance, so we are unable to give refunds. Our general advice is that if you need to change plans, please alert us as quickly as possible.
We will allow you to reschedule your trek multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new trekking date.
It is possible that a trek may be canceled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens, we will work with you to reschedule the trek date at no extra cost. Our normal refund policy on deposits still applies in this situation. If you have any concerns, we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation. Please take note of our refund schedule for cancellations:
Note: Only the deposit portion of payments is nonrefundable. Any additional payments may be refundable depending on the specific package. We understand things happen and plans change and if your travel dates change we can generally reschedule you at no extra charge or for a small fee, but please provide at least 15 days advance notice.
Druk Air charges a $50 fee per ticket to reschedule and in the case of cancellation the following applies:
It's sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek or tour early for health or personal reasons. If this is the case please understand that we cannot offer any refunds for unused days on the trek or tour.
We require a deposit at the time of booking and full payment at least 2 months before you arrive in Bhutan. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3.5% fee. We suggest you pay with a major currency in Bhutan. All online payments and wire transfers are managed for us by Travel Payment Solutions LLC (TPS-Travel Pay). The charge on your credit card will indicate as TPS -Travel Pay is operated by Travel Payment Solutions LLC. Travel Payment Solutions provides booking and support services for YakHolidays Limited. All treks are solely run and operated by YakHolidays Limited a local Bhutan based company.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our Bhutan Tours:
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
