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Our terms of service depend on the destination you are travelling to.
Mandatory Coverage & Pre-Trip Submission Proof of comprehensive travel insurance is mandatory before starting your trek in Nepal. This policy should at a minimum cover the days you are trekking however we suggest coverage that includes all of your travel time. We require all guests to email a copy of their insurance policy to their Adventure Specialists prior to arrival. This allows us to keep your coverage details on file with our local operating partner, Himalayanwonders Private Limited, ensuring that the on-ground team can act quickly in the event of an emergency.
Standard travel policies often only cover medical evacuation up to 4,000m; therefore, you must verify that your policy explicitly covers "trekking" as an activity up to 6,000m. If your itinerary includes a summit attempt on a trekking peak, your policy must also cover "mountaineering" or "climbing".
Evacuation & Financial Responsibility In the event of an emergency, the traveler is solely responsible for all costs associated with medical treatment and emergency evacuations. Helicopter evacuations in the Himalayas can cost $5,000 or more. While Himalayanwonders Private Limited will assist in coordinating logistics, they do not provide evacuation or medical services directly.
We strongly suggest choosing a provider that offers "upfront payment" for these services. Some insurers now require guests to pay all evacuation costs out-of-pocket in Nepal and seek reimbursement later; please ensure you have the financial means to cover such expenses if your policy does not pay providers directly.
Mandatory Medical Documentation If an evacuation occurs, it is mandatory to obtain a formal hospital report in Nepal immediately upon reaching Kathmandu. Insurance companies typically deny claims if documentation is not secured at the time of treatment. Local hospitals in Nepal currently charge a fee of approximately $150 for the official medical reports required for insurance claims.
Trip Interruption & Lukla Logistics Due to the unpredictable weather in the Himalayas, we highly recommend policies that include trip interruption coverage. This is vital if your flight to or from Lukla is canceled, requiring you to book a helicopter or rebook international travel. Our support team will assist you in obtaining the necessary documentation from local airlines to support your claim.
Insurance Providers We do not endorse or act as an agent for any specific insurance company. Travelers commonly use providers such as Global Rescue, WorldNomads, Allianz, or Travel Guard. We strongly encourage you to call your insurer to confirm specific altitude and activity limits before you arrive in Nepal.
The Reality of Mountain Flight Weather conditions in the Himalayas are highly volatile, and aviation schedules in Nepal are frequently subject to change. The flight between Kathmandu and Lukla is often delayed or canceled for consecutive days due to visibility or wind. For more detailed information on navigating these challenges, please review our guide on Flying to Lukla: What You Need to Know.
Ramechhap Diversions On an ongoing seasonal basis—typically from mid-March to mid-November—flights to Lukla may be diverted to depart from and return to Ramechhap Airport instead of Kathmandu. Ramechhap is approximately a 6 to 8-hour drive from Kathmandu depending on road conditions. Our local operating partner, Himalayanwonders Private Limited, provides complimentary shuttle transport between Kathmandu and Ramechhap when these diversions occur. You can find full details on this logistics shift in our blog post: Lukla Flights Diverted to Ramechhap.
Rebooking & Flight Priority Our Adventure Specialists book your Lukla flights as soon as your deposit and passport details are received to secure the earliest possible departure. If a flight is canceled, the local team will automatically work to rebook you for the next available opening. Please note that during peak trekking seasons, rebooked passengers are often placed on lower-priority flights, as early-morning slots are typically reserved months in advance. These scheduling decisions are made solely by the airlines and are beyond our control.
The Helicopter Alternative If flights are grounded, our team will attempt to coordinate passage on a chartered helicopter
Phaplu & Overland Contingencies In cases of limited aircraft availability, helicopters may only be able to shuttle guests to Phaplu, an airstrip in the valley below Lukla. In this event, our local partner can arrange a jeep transfer from Phaplu to Kathmandu. Be prepared for a 10 to 14-hour journey on rugged mountain roads.
Dynamic Coordination Airlines and helicopter companies frequently reroute aircraft and change confirmations based on real-time conditions. While our Adventure Specialists and local partners are available 24/7 to provide updates and manage these logistics, all plans remain subject to the final authority of the aviation providers and local weather patterns.
Due to the unpredictable nature of Himalayan weather and the potential for flight delays, our Adventure Specialists strongly recommend adding a buffer of extra days to the end of your itinerary. These buffer days ensure that you have the flexibility to manage unexpected scheduling shifts without compromising your international return flights.
Recommended Buffer Days by Season The following guidelines are based on historical weather patterns and are intended to provide a sufficient safety net for your journey:
Kathmandu Accommodations If you choose to add extra days to your stay, we can coordinate additional nights for you at our preferred partner hotels in Kathmandu for $89 per night. Our team is available 24/7 to help manage these adjustments and ensure your transition between the mountains and the city is seamless.
While our trekking packages are designed to be comprehensive, we recommend budgeting between $300 and $400 for personal expenses and gratuities throughout your journey. It is also essential to have access to emergency funds via cash or credit card in the event that weather-related flight cancellations necessitate a helicopter charter.
Traveler Responsibilities & Exclusions To maintain transparency and ensure you are prepared for the trail, please note the following exclusions from our standard packages:
The "adventure before the adventure" sometimes includes unexpected curveballs. If your gear doesn't arrive in Kathmandu when you do, our Adventure Specialists are available 24/7 to help you navigate the logistics so you can stay focused on the trail.
Mandatory Airport Procedures To enable us to assist you, it is essential that you take the following steps before leaving the airport:
Retrieval & Mountain Transport While retrieval is subject to airline timelines, our local partner team typically will send a representative to visit the airport to secure your bags. Once retrieved, we can facilitate the following logistics to get your gear to the mountain:
Costs & Liability
Our trekking packages typically include two nights of hotel stay in the vibrant heart of Kathmandu. While specific inclusions vary by itinerary, we prioritize the Ramada Hotel in the centrally located Thamel district. Should the Ramada be unavailable, our Adventure Specialists will coordinate your stay at a partner hotel of comparable quality.
Booking Extra Nights Through Our Platform For travelers who wish to extend their stay, our team can facilitate additional reservations at the following fixed rates:
By coordinating your extra nights through our local partner, Himalayanwonders Private Limited, you gain the flexibility needed for mountain travel. We do not charge for unused nights caused by logistical shifts, provided the booking was managed through our team. Please note that these rates are fixed and may differ from dynamic pricing found on third-party booking sites.
Flexibility & Logistics While we secure all rooms in advance, the unpredictable nature of Himalayan flight schedules requires a degree of flexibility. If a room at the Ramada is unavailable upon your return from the trek due to group scheduling changes, our local partner will arrange accommodations at a similar hotel in Thamel. In these instances, Himalayanwonders Private Limited will manage the transfer of your luggage at no additional cost. We ask for your patience as it may take a few hours to coordinate these local logistics upon your arrival in the city.
Independent Bookings You are always welcome to secure your own accommodations independently. If you choose to book on your own, you are solely responsible for coordinating any necessary changes or cancellations directly with the hotel in the event of trek delays. For those wishing to stay at our primary partner hotel, you may book Extra Nights at the Ramada here.
Expert Itinerary Design Our itineraries are developed to emphasize time for adequate acclimatization, though it is important to remember that every individual reacts to altitude differently. The most effective way to acclimatize is to maintain a steady, gradual rate of ascent and spend sufficient time at various elevations to allow your body to adjust naturally.
Seasoned On-Mountain Leadership Your expedition is guided by the seasoned professionals at Himalayanwonders Private Limited, our local operating partner. These specialists bring extensive, real-world experience in identifying and responding to the unique challenges of high-altitude trekking.
Recovery & Itinerary Adjustments If you experience symptoms that require a pause in your ascent but you wish to continue after recovering, our specialists and the Kathmandu office of our local partner will coordinate the necessary logistical shifts.
Important Note: Please ensure you have at least three extra days in your Nepal itinerary or the flexibility to change your international flights, as it may take several days to coordinate a new schedule or group. This extra time on the mountain while you wait will help you acclimatize as well so you can continue trekking.
Annapurna & Langtang Regions If you are trekking in these regions, please have your guide contact the Kathmandu office of our local partner immediately. While we will do our absolute best to make arrangements, similar logistical conditions and extra charges will apply.
Aviation Logistics Our team will manage all necessary changes to your Lukla flight reservations at no additional cost if your mountain schedule changes. Please note that rebooked tickets may have a lower priority than your original booking, as seat availability is determined solely by the airline.
High-altitude trekking in the Himalayas is a rewarding but physically strenuous challenge. Our Adventure Specialists recommend that all participants be prepared to hike for full days, as itineraries typically involve 6 to 9 hours of daily walking across varied and demanding terrain. While the journey is rigorous, we encourage a steady, personal pace-often described locally as "bistari, bistari"-to allow your body to adjust to the elevation.
Flexible Group Support To accommodate different fitness levels and personal rhythms, the expeditions led by our local operating partner, Himalayanwonders Private Limited, feature a high ratio of staff to trekkers.
Trekking and climbing in Nepal are physically demanding. By booking, you acknowledge that:
Proper equipment is vital for a successful trek in the Himalayas.
Our Adventure Specialists love to celebrate your summits. By participating in an expedition, you grant Himalayan Wonders Adventure Pvt. Ltd and Travel Payment Solutions LLC, and their partners a perpetual, royalty-free, worldwide license to use any photographs or videos taken during the trip for promotional, marketing, or social media purposes.
Privacy Note: We respect your personal space. If you wish to opt-out of this license, simply notify our team in writing prior to your departure, or contact us afterward and we will cease the use of your likeness in future digital marketing materials where reasonably possible.
We generally do not charge supplemental fees for those embarking on a journey alone, ensuring our expeditions remain accessible to every explorer.
Kathmandu Stays While in the city, our Adventure Specialists coordinate private hotel accommodations for solo guests as part of our standard service.
On the Mountain Whenever availability allows, our local operating partner, Himalayanwonders Private Limited, will secure a private room for you upon request. However, please be prepared for twin-share arrangements with a group member of the same sex in specific circumstances:
Our team works 24/7 to navigate these local conditions, ensuring you have the best possible support even when the mountains are at their busiest.
Solo Support Fee If you are not joining a group trek, or if you are the only participant booked for a specific fixed-departure date, a Solo Support Fee of $20 per day applies. This fee covers the cost of a dedicated porter provided by our local partner to ensure you have full support on the trail. We will always inform you of any applicable fees regarding solo trekking before your arrival in Nepal to ensure complete financial transparency.
We believe your investment in adventure should be protected. When you place a deposit with Himalayanwonders, you can be assured that it is secured for your future journey. If your travel plans change, our Adventure Specialists are here to help you navigate your options, whether you need to adjust your dates or choose to apply your deposit toward a different iconic destination in our global network, such as Patagonia or Tanzania.
Flexibility & Terms To provide this industry-leading flexibility, we ask that you keep the following points in mind:
Our Adventure Specialists are dedicated to your journey's success and understand that travel plans can shift. To ensure a seamless experience with our local operating partner, Himalayanwonders Private Limited, we provide the following guidelines for cancellations and refunds.
Rescheduling & Flexibility
Deposit & Refund Terms
Unforeseen Events (Force Majeure) In rare instances where an expedition must be postponed due to circumstances beyond our control—such as natural disasters, civil unrest, health emergencies, travel advisories, or airport closures—our team will work with you to reschedule your journey at no extra cost. While our standard refund policy on deposits remains in effect during these events, we strongly encourage all travelers to maintain a comprehensive travel insurance policy that covers trip interruption and cancellation.
Important Notes
We celebrate the grit and determination required to trek in the Himalayas. However, should you conclude your journey ahead of schedule—whether for health, personal reasons, or simply finishing faster than anticipated—please understand that we do not offer refunds for unused days or services.
Operational Commitments Our commitment to our local partners and staff remains a top priority. Our local operating partner, Himalayanwonders Private Limited, has a professional and ethical obligation to pay the guides and porters for the full duration of their commitment to your trek. Because these operational costs are fixed and incurred at the start of the expedition, we are unable to recoup them once the journey is underway.
Return Logistics If you must terminate your trek early, our Adventure Specialists will coordinate with the Kathmandu office of Himalayanwonders Private Limited to help facilitate your return logistics, such as arranging earlier transport or local flights. Please note:
Deposit & Final Balance To secure your expedition, a deposit is required at the time of booking. The remaining balance of your trek must be paid in a major international currency (such as USD, EUR, or GBP) at the Himalayan Wonders Adventure Pvt. Ltd office in Kathmandu upon your arrival.
Credit Card Identification: Charges on your statement will appear as TPS - Travel Pay. This is an abbreviation for Travel Payment Solutions LLC, our US-based booking facilitator.
Processing Fees & Local Taxes To maintain transparency regarding transaction costs and regional tax obligations, the following fees apply:
Invoicing & Confirmation Our Adventure Specialists will provide an updated invoice within 24 to 48 hours of receiving an online payment. For bank transfers, your invoice confirmation will be issued once our team has verified that the funds have cleared.
Payments for Indian Guests To secure your expedition, a deposit is required at the time of booking. Deposits can be made via our online payment gateway or directly to our dedicated Indian bank account; please contact our Adventure Specialists to request these account details. The remaining balance of your trek must be paid in Indian Rupees (INR) or another major international currency at the Himalayan Wonders Adventure Pvt. Ltd office in Kathmandu upon your arrival.
Base Pricing All expedition costs are displayed and calculated in United States Dollars (USD).
Online Payment Exchanges When making payments through our online platform, the final exchange rate is determined solely by your credit card issuer or financial institution. Our Adventure Specialists do not control these bank-specific rates or any foreign transaction fees your bank may apply.
Local Currency Payments If you choose to pay your remaining balance in a local or alternative major currency at the Kathmandu office of Himalayan Wonders Adventure Pvt. Ltd, the conversion will be calculated based on the real-time market rates provided by xe.com at the time of the transaction. This ensures a fair and transparent exchange process for all travelers.
The journey to the Himalayas begins with the right paperwork. To ensure a smooth entry into Nepal, our Adventure Specialists recommend checking your documents as soon as you book your trek—trust us, it is no fun to figure these things out at the last minute.
Passport Requirements
Nepal Entry Visa Fees The following visa fees are applicable upon arrival in Nepal. While the visa desk may sometimes accept credit cards, we strongly recommend paying in cash using a major currency (USD is preferred) to avoid technical delays at the airport:
Expert Support As part of our commitment to transparent planning, please note that Nepal entry visa fees are not included in your trek package price. If you have further questions or need the most up-to-date regulations, our team is available 24/7, or you can reference the official publication from the Nepal Visa Office.
We are committed to fostering an environment of mutual respect, safety, and camaraderie among all trekkers and staff. To ensure the well-being of the group, our local operating partner, Himalayan Wonders Adventure Pvt. Ltd, reserves the right to refuse service or terminate participation for any individual at any time—whether in Kathmandu or on the trail.
Conduct Expectations We maintain a zero-tolerance policy for conduct that compromises the safety or dignity of the expedition. Grounds for immediate removal from a trek or city program include:
Consequences of Termination If a traveler is removed from a trek due to a violation of these conduct standards, the following terms apply:
Respect for Local Legends Our partners' guides and porters are the heart of your journey, bringing years of expertise to every mile. We ask that you treat these professionals and your fellow travelers with the respect they deserve. By maintaining these standards, we ensure every team member can focus on a safe and successful journey to the roof of the world.
Payment Processing Charges on your credit card statement will appear as TPS - Travel Pay, which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a United States-based entity that provides booking coordination and customer support services for the local operator.
Operational Responsibility All treks, expeditions, and on-ground services are run and operated solely by Himalayan Wonders Adventure Pvt. Ltd, a local Nepal-based company (Reg. No: 113079/69/070).
Travel Payment Solutions LLC and its employees, shareholders, and officers neither own nor operate any person or entity which provides goods or services for these trips. Travel Payment Solutions LLC assumes no responsibility and cannot be held liable for any personal injury, death, property damage, or other loss, accident, or delay which may be occasioned by reason of any wrongful, negligent, or unauthorized acts or omissions on the part of Himalayan Wonders Adventure Pvt. Ltd or its agents.
By submitting your deposit, you formally accept these Terms in their entirety. This creates a binding agreement with Travel Payment Solutions LLC for booking coordination and with Himalayan Wonders Adventure Pvt. Ltd for on-ground services. Any legal disputes regarding booking shall be governed by the laws of Utah, and any disputes regarding field operations shall be governed by the laws of Nepal.
By submitting your deposit, you formally acknowledge and accept these Terms of Service in their entirety. This acceptance creates a binding agreement between you and Travel Payment Solutions LLC for the coordination of your expedition and with Himalayan Wonders Adventure Pvt. Ltd for the on the ground services in Nepal.
Policy Updates We reserve the right to modify or update our Terms of Service at any time to reflect changes in local regulations, operational requirements, or global safety standards. Any such modifications will be effective immediately upon posting to our platform.
Open Communication Transparency is a cornerstone of our service. If you have any questions, concerns, or need clarification on any of our policies, our Adventure Specialists are available 24/7 to provide the answers you need to book with total confidence.
At AdventureHero, we believe your investment in adventure should be protected for the long term. When you place a deposit for a Patagonia expedition, you can be assured it is secured for your future journey.
Navigating international borders is a key part of the "Heroic" journey. While our Adventure Specialists provide the following guidance, it is the sole responsibility of the traveler to verify and comply with the most current entry requirements for Chile and Argentina via their respective consulates or official government portals before departure.
Passports & Visas
Taxes for Foreigners in Chile (The 19% Savings) Chile offers a significant financial benefit to international travelers known as the IVA (VAT) Exemption.
Proper equipment is vital for a successful "Heroic" summit.
Our Adventure Specialists work closely with PatagoniaHero Travel SPA to secure your journey into the wild heart of Torres del Paine National Park. Because the National Park’s campsites, refugios, and hotels are in high demand and require strictly non-refundable prepayments to local providers, the following policies apply:
Standard Cancellation Schedule (Deposit: $750 per guest)Operational Commitments Please understand that all accommodations, transportation, and specialist guide services provided by our local partner are secured and paid for well in advance. As such, we are unable to offer any refunds for cancellations made within 69 days of your trip start date.
Premium Hotel Reservations For guests choosing premium accommodations, the following terms replace the standard deposit schedule:
We understand that travel plans can change, and our Adventure Specialists strive to offer as much flexibility as possible while navigating the strict booking regulations of the National Park.
Advance Notice (105+ Days Before Departure)Expeditions to the Antarctic Peninsula involve some of the most complex maritime and aviation logistics on the planet. To provide our guests with the "Heroic" experience they expect, we partner with premier polar operators. Please note that cancellation policies differ based on the specific vessel and operator chosen for your journey.
Antarctica21 Air Cruise PolicyThe following tiered schedule applies to individual Air Cruise bookings coordinated through Antarctica21:
For expeditions operated in partnership with Oceanwide Expeditions, the following cancellation fees apply based on the total trip price:
Operational Release: Upon cancellation, the passenger releases the canceled cabin and all associated rights to Patagonia Hero Travel SPA.
Expeditions to the Antarctic Peninsula involve complex maritime and aviation logistics. While historically a majority of flights operate on the scheduled day, weather conditions in the Southern Ocean can require adjustments to avoid protracted delays. To protect your experience and your investment, the following Contingency Plan applies specifically to Antarctica21 voyages.
Outbound Flight (Punta Arenas to Antarctica)In the unlikely event that the flight to Antarctica cannot take place on the scheduled day due to unfavorable weather conditions:
Upon arrival back in Punta Arenas, the trip officially ends at the airport. Travelers are solely responsible for any expenses associated with the rescheduling of their international airline tickets or onward travel plans. Because of this, we strongly emphasize the need for comprehensive travel insurance that covers trip delays and flight changes.
Third-Party Terms & Liability By booking an Antarctica expedition, you agree to abide by the health, safety, and conduct policies established by the vessel operator (Oceanwide Expeditions or Antarctica21).
The remote nature of treks in Chile and polar expeditions requires specific protections that go beyond standard medical coverage.
Comprehensive Coverage Requirement We strongly recommend that all travelers secure a comprehensive travel insurance policy at the time of booking. A "Heroic" level of protection should include:
Non-Endorsement Disclosure While our independent Adventure Specialists may provide names of commonly used providers (such as World Nomads or Global Rescue) for your convenience, Travel Payment Solutions LLC, and our local operating partners do not endorse, represent, or receive compensation from any specific insurance company. The choice of provider and the verification of policy adequacy—including ensuring the policy covers the specific altitudes and activities of your trek—is the sole responsibility of the traveler. We are not responsible for the denial of claims or the failure of any insurer to provide coverage.
Our Adventure Specialists love to celebrate your journey. By participating, you grant Patagonia Hero Travel SPA and Travel Payment Solutions LLC a perpetual, royalty-free license to use any photographs or videos taken during the trip for promotional purposes. You may opt out in writing prior to departure.
PatagoniaHero and our partners are committed to your journey, but some events are truly beyond human control. In the event of circumstances such as natural disasters, civil unrest, health emergencies, airport closures, or government-issued travel advisories, we will do our best to assist you in rescheduling your expedition.
Operational RealitiesProfessional Recommendation To protect your investment against these rare but impactful events, we strongly recommend purchasing comprehensive travel insurance that explicitly covers trip interruptions and cancellations related to Force Majeure.
While each of our "Heroic" expeditions is designed to be as comprehensive as possible, certain costs remain the responsibility of the traveler. The following items are excluded from all of our packages unless explicitly stated otherwise in the individual trip itinerary:
To maintain the high-quality logistics required for Patagonia and Antarctica, we adhere to a strict financial schedule.
Currency & Exchange RatesBy submitting your deposit, you formally accept these Terms in their entirety. This creates a binding agreement with Travel Payment Solutions LLC for booking coordination and with Patagonia Hero Travel SPA for on-ground services. Any legal disputes regarding booking shall be governed by the laws of Utah, and any disputes regarding field operations shall be governed by the laws of Chile.
By submitting your deposit, you formally acknowledge and accept these Terms of Service in their entirety. This acceptance creates a binding agreement between you and Travel Payment Solutions LLC for the coordination of your expedition and with Patagonia Hero Travel SPA for the on the ground services in Chile or Argentina.
Policy Updates We reserve the right to modify or update our Terms of Service at any time to reflect changes in local regulations, operational requirements, or global safety standards. Any such modifications will be effective immediately upon posting to our platform.
Open Communication Transparency is a cornerstone of our service. If you have any questions, concerns, or need clarification on any of our policies, our Adventure Specialists are available 24/7 to provide the answers you need to book with total confidence.
We are committed to fostering an environment of mutual respect, safety, and camaraderie among all trekkers and staff. To ensure the well-being of the group, our local operating partner, Patagonia Hero Travel SPA, reserves the right to refuse service or terminate participation for any individual at any time—whether in Puerto Natales or on the trail.
Conduct Expectations We maintain a zero-tolerance policy for conduct that compromises the safety or dignity of the expedition. Grounds for immediate removal from a trek or city program include:
Consequences of Termination If a traveler is removed from a trek due to a violation of these conduct standards, the following terms apply:
Respect for Local Legends Our partners' guides and porters are the heart of your journey, bringing years of expertise to every mile. We ask that you treat these professionals and your fellow travelers with the respect they deserve. By maintaining these standards, we ensure every team member can focus on a safe and successful journey to the roof of the world.
Field Operations All treks, logistics, and on-ground services in South America are run and operated solely by Patagonia Hero Travel SPA, a local Chilean-based company (RUT: 777654543). Patagonia Hero Travel SPA is responsible for the safety, permits, and execution of all field operations.
Booking & Facilitation Services: Travel Payment Solutions LLC (USA) serves as a booking and customer support facilitator for Patagonia Hero Travel SPA. While our Adventure Specialists provide expert coordination and payment processing services, Travel Payment Solutions LLC does not own, manage, or operate the local entity or its employees in Chile.
Limitation of Liability Travel Payment Solutions LLC, its officers, and employees assume no responsibility and shall not be held liable for any personal injury, death, property damage, or other loss, accident, delay, or irregularity resulting from the acts, omissions, or negligence of Patagonia Hero Travel SPA or its independent agents.
You can be assured that when you place a deposit it's secured for your future trip. Your deposit will never expire and can be applied towards any of our adventures. If your travel plans change simply let us know and we can change your dates or if you prefer even apply your deposit to a different destination that we serve such as Patagonia or Nepal.
We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. All booking deposits are 100% refundable for 30 days from the time of booking (except in cases where your arrival is within 60 days). No refunds on deposits will be given after 30 days. We book all hotels and tours in advance so are unable to give refunds. Our general advice is that if you need to change plans please alert us as quickly as possible.
We will allow you to reschedule your trip multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new data.
It is possible that a trip or tour may be cancelled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens we will work with you to reschedule your trip date at no extra cost. Our normal cancellation and refund policy on deposits still applies in this situation. If you have any concerns we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation.
Note: The deposit portion of payments is nonrefundable. Additional payments may or may not be refundable depending on the specific package.
For air tickets must be paid in full before they are issued. Any changes to tickets once issued will be subject to the policy of the airline and guests are responsible for any additional fees that may arise from flight changes or cancellations. Issued air tickets are non-refundable and non endorsable.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.
Guests occasionally are unable to complete a trip or opt not to use services that are available on a tour. No refunds will be made for any unused service such as hotel or cruise accommodation, service or transportation.
All packages booked 3 months before arrival must be paid in full at the time of booking. A 50% deposit can be made if a tour starts in more than 3 months. All bookings must be paid in full 75 days before arrival.
All cruises booked less than 90 days before arrival must be paid in full at the time of booking. The total balance for any cruise must be paid 90 days in advance of arrival.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking support services for AdventureHero and is not involved in operations in Ecuador. All packages are run and operated either by Adventure Journeys (land based) or GoGalapagos (cruises) both of which are local Ecuadorian companies. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Adventure Journeys or GoGalapagos or any of their employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.
It is the responsibility of every guest to check entry requirements although most visitors can travel to Ecuador without a visa. You do need to have the following for entry:
You can check current requirements here: Embassy of Ecuador
Travel insurance is required for those taking a Galapagos cruise and is strongly recommended for all other tours. Your travel insurance should covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or WorldNomads.
Field Operations All treks, logistics, and on-ground services in Ecuador are run and operated solely by Adventure Journeys, a local company of Ecuador. Adventure Journeys is responsible for the safety, permits, and execution of all field operations.
Booking & Facilitation Services: Travel Payment Solutions LLC (USA) serves as a booking and customer support facilitator for Adventure Journeys. While our Adventure Specialists provide expert coordination and payment processing services, Travel Payment Solutions LLC does not own, manage, or operate the local entity or its employees in Ecuador.
Limitation of Liability Travel Payment Solutions LLC, its officers, and employees assume no responsibility and shall not be held liable for any personal injury, death, property damage, or other loss, accident, delay, or irregularity resulting from the acts, omissions, or negligence of Adventure Journeys or its independent agents.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
We understand things happen and plans change. In general, try to alert us as quickly as possible to any changes in your schedule or plans. The following cancellation policies apply.
Please note: Inca Trail Permits are Non-refundable, non-transferable and the dates can't be changed.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.
Guests occasionally are unable to complete a trip or opt not to use services that are available on a tour. No refunds will be made for any unused service such as hotel or cruise accommodation, service or transportation.
An initial deposit of 40% of the trip price is required and the entire balance should be cleared 100 days before your arrival. If you are booking with less than 90 days before the trip the entire payment is required up front.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking support services for AdventureHero and is not involved in operations in Ecuador. All packages are run and operated by Valencia Travel Cusco a local Peruvian company. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Valencia Travel Cusco or any of its employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.
It is the responsibility of every guest to check entry requirements although most visitors can travel to Peru without a visa. You do need to have the following for entry:
A passport with a remaining validity of at least 6 months beyond their travel dates.
You can check current requirements here: Embassy of Peru
Travel insurance is strongly recommended for all other tours. Your travel insurance should covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or WorldNomads.
Field Operations All treks, logistics, and on-ground services in South America are run and operated solely by Valencia Travel Cusco, a Peruvian company with tax id Ruc #: 2049058985. Valencia Travel Cusco is responsible for the safety, permits, and execution of all field operations.
Booking & Facilitation Services: Travel Payment Solutions LLC (USA) serves as a booking and customer support facilitator for Valencia Travel Cusco. While our Adventure Specialists provide expert coordination and payment processing services, Travel Payment Solutions LLC does not own, manage, or operate the local entity or its employees in Peru.
Limitation of Liability Travel Payment Solutions LLC, its officers, and employees assume no responsibility and shall not be held liable for any personal injury, death, property damage, or other loss, accident, delay, or irregularity resulting from the acts, omissions, or negligence of Valencia Travel Cusco or its independent agents.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
If you need to reschedule or cancel please notify us as soon as possible. We require a deposit of $400 at the time of booking. The final balance of your rafting trip is due 90 days prior to the start date. Deposits are nonrefundable. Once the final payment is made it is not refundable. You may reschedule up to 90 days before your trip date for another trip in the same season (a $50 service charge applies in the case of rescheduling).
It is strongly recommended that you have adequate travel insurance for your holiday. Travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. Note: We are unable to make any exceptions for any reason to our cancellation policy, "we strongly advise" all of our passengers to obtain some type of trip cancellation insurance.
Due to limited availability, the National Park Service restricts recreational boating opportunities on the Colorado River within Grand Canyon National Park to one trip per year per individual. Because of this regulation, Adventurehero cannot accept a reservation from any individual who has or will participate in any other full or partial canyon commercial or non-commercial river trip within the same calendar year. Grand Canyon National Park's one-trip-per-year rule is strictly enforced.
We require a deposit on all rafting trips and the remaining balance should be paid 90 days before your trip date. We will not automatically charge your card but we will send you a reminder.
You can expect to receive an updated invoice from us within 24 to 48 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments for the deposit are subjected to a 3.5% processing fee.
The charge on your credit card will appear as TPS - Travel Pay which is operated by Travel Payment Solutions LLC. Travel Payment Solutions is a USA based company that provides booking and customer support services for AdventureHero. All rafting trips services are run and operated solely by Wilderness River Adventures. Travel Payment Solutions LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of Wilderness River Adventures or other employees or agents.
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
Field Operations All treks, rafting trips, logistics, and on-ground services are run and operated solely by Wilderness River Adventures, managed by Aramark a US based company. Wilderness River Adventures is responsible for the safety, permits, and execution of all field operations.
Booking & Facilitation Services: Travel Payment Solutions LLC (USA) serves as a booking and customer support facilitator for Wilderness River Adventures. While our Adventure Specialists provide expert coordination and payment processing services, Travel Payment Solutions LLC does not own, manage, or operate the local entity or its employees in the United States.
Limitation of Liability Travel Payment Solutions LLC, its officers, and employees assume no responsibility and shall not be held liable for any personal injury, death, property damage, or other loss, accident, delay, or irregularity resulting from the acts, omissions, or negligence of Wilderness River Adventures or its independent agents.
When you make a deposit you accept our terms of service. We reserve the right to make changes to our terms of service as needed. If you have any questions about any of our policies please do not hesitate to ask.
We will provide you with your visa to Bhutan and the cost is included in all of our packages. Please send us a scan or legible photo of your passport after booking. We will email you the visa clearance letter once it is processed so you can print it and bring it to Bhutan. Please double-check that your passport will have at least 6 months validity upon entering Bhutan. More details on the Visa Process can be found here (click here).
It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance, travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses, air ambulance, personal accident, delay loss or damage to your personal effects.
We will reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks' advance notice. All booking deposits are 100% refundable for 30 days after booking (except in the case that your trip is within 30 days, in which case no refund can be provided).
No refunds on deposits will be given after 30 days. We book all hotels and tours in advance, so we are unable to give refunds. Our general advice is that if you need to change plans, please alert us as quickly as possible.
We will allow you to reschedule your trek multiple times free of cost. Guests are responsible for any increases in price between the time they originally booked and the new trekking date.
It is possible that a trek may be canceled in the event of a natural disaster, civil unrest, epidemic, airport closures, travel advisory or other unforeseen events beyond our control. If this happens, we will work with you to reschedule the trek date at no extra cost. Our normal refund policy on deposits still applies in this situation. If you have any concerns, we suggest you take a travel insurance policy that covers this type of trip interruption and or cancellation. Please take note of our refund schedule for cancellations:
Note: Only the deposit portion of payments is nonrefundable. Any additional payments may be refundable depending on the specific package. We understand things happen and plans change and if your travel dates change we can generally reschedule you at no extra charge or for a small fee, but please provide at least 15 days advance notice.
Druk Air charges a $50 fee per ticket to reschedule and in the case of cancellation the following applies:
It's sometimes the case that trekkers finish ahead of schedule or they end up stopping a trek or tour early for health or personal reasons. If this is the case please understand that we cannot offer any refunds for unused days on the trek or tour.
We require a deposit at the time of booking and full payment at least 2 months before you arrive in Bhutan. You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3.5% fee. We suggest you pay with a major currency in Bhutan. All online payments and wire transfers are managed for us by Travel Payment Solutions LLC (TPS-Travel Pay). The charge on your credit card will indicate as TPS -Travel Pay is operated by Travel Payment Solutions LLC. Travel Payment Solutions provides booking and support services for YakHolidays Limited. All treks are solely run and operated by YakHolidays Limited a local Bhutan based company.
What's included and what's not included is detailed individually on every package. However the following are excluded from all of our Bhutan Tours:
All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.
Field Operations All treks, logistics, and on-ground services in Bhutan are run and operated solely by Yak Holidays International a Bhutan based company with Trading license no. 1027941. Yak Holidays International is responsible for the safety, permits, and execution of all field operations.
Booking & Facilitation Services: Travel Payment Solutions LLC (USA) serves as a booking and customer support facilitator for Yak Holidays International . While our Adventure Specialists provide expert coordination and payment processing services, Travel Payment Solutions LLC does not own, manage, or operate the local entity or its employees in Bhutan.
Limitation of Liability Travel Payment Solutions LLC, its officers, and employees assume no responsibility and shall not be held liable for any personal injury, death, property damage, or other loss, accident, delay, or irregularity resulting from the acts, omissions, or negligence of Yak Holidays International or its independent agents.
We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!
